Director, Enterprise Customer Strategy and Success - Remote

Overview

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.

In Short

• Serve as the primary strategic advisor to a portfolio of enterprise accounts (Top Pharma, Top CROs).
• Work closely with customers to define, document, and drive achievement of business outcomes and ROI.
• Collaborate cross-functionally with leaders of Customer Support, Professional Services, Sales, Product Management, Engineering, and the Executive Team.
• Develop trusted advisor relationships with customer executive sponsors.
• Provide consultative guidance on the use of eClinical software and services.
• Translate customer needs into clear data strategies and platform configurations.
• Drive Customer Lifetime Value (CLTV) and account growth.
• Represent the voice of the customer and influence internal stakeholders.
• Promote business growth through customer advocacy.
• Contribute to continuous improvement by sharing learnings and success models.

Requirements

• Bachelor’s degree in sciences, business, operations, computer science or related field preferred; MBA is a plus.
• 8+ years of experience leading teams for customer success or equivalent experience preferred.
• 10+ years of experience in clinical research or drug development industry.
• 8+ years of proven experience implementing SaaS and/or enterprise software applications.
• 10+ years cross-functional program/project experience.

Benefits

• Accelerate your skills and career within a fast-growing company.
• Impact the future of healthcare.
• Inclusive culture valuing diversity and individual experiences.
• Opportunities to learn, grow and continuously improve.
• Winner of the 2023 Top Workplaces USA national award.