Customer Success Manager (f/m/d) - Italy and DACH - Remote

Overview

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

In Short

• Manage and grow customer relationships across the full lifecycle for the territory Italy and DACH
• Lead onboarding and implementation projects
• Monitor product usage and drive adoption
• Deliver training and awareness campaigns
• Act as liaison between customers and internal teams (Sales, Support, Product)
• Identify cross-/upsell opportunities
• Represent the customer voice internally

Requirements

• Experience in a customer facing role as a customer success manager, sales, project manager or IT professional
• Excellent oral and written communication in Italian and English
• Customer focused with well-developed ability to influence and establish rapport at all levels
• Understanding of clinical environment and workflows is an advantage
• Proven track record of successfully managing complex implementation projects
• Excellent written and oral communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• This is a fully remote role and the ability to work across Italy and Germany and travel up to 40%
• Fluent German skills

Benefits

• Working with cross-functional teams and external partners
• Competitive salary and comprehensive benefits
• Flexible remote working model
• Work with a global, mission-driven team in a collaborative environment
• Permanent training opportunities
• Inclusive and supportive company culture