Customer Success Manager - Clinical Decisions - Remote

Overview

The Customer Success Manager (CSM) is responsible for a variety of tasks associated with implementing and supporting EBSCO’s Clinical Decisions products and customers, focusing on the territories of Italy and DACH.

In Short

• Manage and grow customer relationships across the full lifecycle for the territory Italy and DACH
• Lead onboarding and implementation projects
• Monitor product usage and drive adoption
• Deliver training and awareness campaigns
• Act as liaison between customers and internal teams
• Identify cross-/upsell opportunities
• Represent the customer voice internally

Requirements

• Experience in a customer facing role as a customer success manager, sales, project manager or IT professional
• Excellent oral and written communication in English and Italian
• Customer focused with well-developed ability to influence and establish rapport at all levels
• Understanding of clinical environment and workflows is an advantage
• Proven track record of successfully managing complex implementation projects
• Excellent written and oral communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• This is a fully remote role and the ability to work across Italy and Germany and travel up to 40%
• Fluent German skills

Benefits

• Working with cross-functional teams and external partners
• Competitive salary and comprehensive benefits
• Flexible remote working model
• Work with a global, mission-driven team in a collaborative environment
• Permanent training opportunities
• Inclusive and supportive company culture