Customer Advisor for Our Online Shop - Remote

Overview

As a Customer Advisor for our online shop, you will be the first point of contact for our customers in Germany, Austria, and Switzerland, assisting them with their inquiries related to orders and complaints.

In Short

• First point of contact for online customers via phone and email.
• Assist customers with inquiries regarding orders and complaints.
• Develop individual customer solutions in collaboration with logistics and other departments.
• Contribute to the continuous improvement of online customer service processes.
• Participate in internal coaching to enhance communication skills.

Requirements

• Friendly and approachable demeanor.
• Enjoyment in written and verbal customer contact.
• Ability to take responsibility and develop optimal solutions for customers.
• Proficiency in MS Office and a digital work approach (e.g., Jira, Confluence).
• Experience in a service-oriented field is desirable.

Benefits

• Attractive salary package with company pension plans and voluntary social benefits.
• 30% employee discount on all products and services.
• Personal and professional development opportunities.
• Maximum flexibility with vacation days through salary conversion.
• Family-friendly working hours for work-life balance.
• Corporate benefits and attractive discounts from up to 21,000 companies.
• Easy leasing of a company bike through salary conversion.