Online Customer Service Advisor - German Team - Remote

Overview

As an Online Customer Service Advisor for the German Team at TopCashback, you will be responsible for assisting German-speaking members with their cashback claims and providing exceptional customer service.

In Short

• Remote position with one day in the office per month.
• Full-time role with 37.5 hours per week, Monday to Friday.
• Salary of £27,000 per year.
• Communicate with German members online regarding cashback claims.
• Use Backoffice systems, social media, and email for customer support.
• Work in a non-call center environment.
• Receive training to develop problem-solving skills.
• Meet service levels and KPIs.
• Support team members as needed.
• Join a diverse and inclusive workplace.

Requirements

• Native level German speaker.
• Strong communication skills.
• Logical approach to troubleshooting queries.
• Ability to work independently and as part of a team.
• Commitment to delivering excellent customer service.
• Willingness to learn and adapt.
• Experience in customer service is a plus.
• Familiarity with Backoffice systems is advantageous.
• Ability to recognize and report issues effectively.
• Must be eligible to work in the UK.

Benefits

• Opportunity to work for a leading cashback site.
• Training and development provided.
• Supportive and inclusive work culture.
• Flexible working arrangements.
• Potential for career growth within the company.
• Access to employee discounts and cashback offers.
• Recognition for outstanding performance.
• Work in a dynamic and innovative environment.
• Be part of a team that values diversity.
• Participate in company events and initiatives.