Senior Analyst, Client Connectivity Services - Remote

Overview

As a Senior Analyst in the Client Connectivity Services team at DTCC, you will be responsible for connecting clients to automate data transfer processes, ensuring accurate and timely delivery of data.

In Short

• Work on innovative projects in the financial markets.
• Collaborate with a dynamic and supportive team.
• Focus on providing a consistent client experience.
• Gather and validate data from clients for network connections.
• Implement network and authentication configurations.
• Perform data delivery configurations and verifications.
• Manage client expectations and resolve queries.
• Document work using Knowledge Centered Service methodology.
• Support client queries via email and phone.
• Contribute to department projects and meet team objectives.

Requirements

• Minimum of 2 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Superb communication and customer service skills.
• Strong analytical and problem-solving skills.
• Knowledge of transfer protocols and IT networking.
• Experience with Linux/Unix and IBM Mainframe.

Benefits

• Competitive compensation including base pay and annual incentive.
• Comprehensive health and life insurance benefits.
• Pension/Retirement benefits.
• Paid Time Off and other leaves of absence.
• Flexible/hybrid work model.