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Senior Analyst, Client Connectivity Services - Remote

Posted 13 weeks ago
Customer Service
Full Time
USA

Overview

As a Senior Analyst in the Client Connectivity Services team at DTCC, you will be responsible for connecting clients to automate data transfer processes, ensuring accurate and timely delivery of data.

In Short

  • Work on innovative projects in the financial markets.
  • Collaborate with a dynamic and supportive team.
  • Focus on providing a consistent client experience.
  • Gather and validate data from clients for network connections.
  • Implement network and authentication configurations.
  • Perform data delivery configurations and verifications.
  • Manage client expectations and resolve queries.
  • Document work using Knowledge Centered Service methodology.
  • Support client queries via email and phone.
  • Contribute to department projects and meet team objectives.

Requirements

  • Minimum of 2 years of related experience.
  • Bachelor's degree preferred or equivalent experience.
  • Superb communication and customer service skills.
  • Strong analytical and problem-solving skills.
  • Knowledge of transfer protocols and IT networking.
  • Experience with Linux/Unix and IBM Mainframe.

Benefits

  • Competitive compensation including base pay and annual incentive.
  • Comprehensive health and life insurance benefits.
  • Pension/Retirement benefits.
  • Paid Time Off and other leaves of absence.
  • Flexible/hybrid work model.

D.C.E.S

DTCC Candidate Experience Site

DTCC is a leading organization at the forefront of innovation in the financial markets, dedicated to providing a supportive and dynamic work environment for its employees. The company emphasizes professional development and fosters a thriving internal community that reflects the diversity of the world it serves. With a commitment to employee growth, DTCC offers competitive compensation, comprehensive benefits, and a flexible work model, ensuring that its workforce is well-equipped to make a significant impact in the industry.

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