Associate Specialist – Knowledge Management - Remote

Overview

dss+ is seeking an enterprising and outcome-focused Associate Specialist to join our Knowledge Management (KM) team within the Global Services Centre. The Associate Specialist will work closely with business leaders to identify knowledge gaps and recommend priorities for closing these gaps, thereby improving sales and project delivery efficiency with high quality. You will be accountable for driving outcomes and measuring the impact created, while adhering to existing KM governance processes. The KM Associate Specialist will also be responsible for fostering smarter collaboration and ensuring a streamlined knowledge flow.

In Short

• Ensure that content on the intranet and KM portal is up to date and aligned with the business’s Go-To-Market strategy
• Leverage internal communication channels to support leaders in disseminating key knowledge updates across the firm
• Take ownership of the quality of metadata tagging, content sanitisation, and discoverability of content relevant to the aligned business areas
• Develop and present meaningful metrics to derive insights and adapt strategies that drive desired outcomes
• Demonstrate adaptability in solving business problems and exhibit a consultative mindset to deliver effective KM solutions
• Identify key knowledge sources within the business area, develop strategies to capture both tacit and explicit knowledge from subject matter experts (SMEs) and stakeholders
• Facilitate knowledge-sharing initiatives and promote the use of tools to encourage smooth knowledge exchange
• Oversee the creation and curation of high-quality, accurate content that aligns with organisational goals
• Ensure KM processes within the business area are efficient and effective
• Act as the KM point of contact for the aligned business area

Requirements

• 8-10 years of work experience with a minimum of 5 years of supporting KM initiatives
• Strong communication skills with the ability to flex style based on different audiences
• Self-motivated and biased towards efficiency and quality
• Inquisitive to understand and solve business problems
• Excellent stakeholder expectations management skills
• Ability to work with ambiguity and develop streamlined work structure
• Effective presentation skills and ability to articulate insights clearly
• Experience in implementing solutions through SharePoint
• Strong organizational skills and attention to detail
• Experience with project management and cross-functional collaboration

Benefits

• Opportunity to work in a dynamic and innovative environment
• Collaborative team culture
• Professional development and growth opportunities
• Flexible working arrangements