Customer Support & AI Operations Specialist (Swedish Speaking) - Remote

Overview

Droppe is building the most comfortable way to order workwear online. Our mission is to support over 95 million workers across Europe get workwear that actually fits how they work—from early morning to late evening, on and off the job.

In Short

• Support Swedish-speaking customers with their inquiries.
• Respond to inbound support tickets primarily via email, chat, and occasional phone calls.
• Enhance support processes by identifying patterns and building a knowledge base.
• Utilize AI tools to improve response times and customer satisfaction.
• Work in a remote-first environment with flexibility in work location.
• Engage with over 200 leading workwear brands.
• Focus on delivering fast, personalized support.
• Collaborate with the team to reduce ticket volume and improve service quality.
• Contribute to the growth of a rapidly scaling company.
• Be part of a mission to improve the workwear experience for millions.

Requirements

• Fluent in Swedish and English, with clear communication skills.
• Experience using AI tools like ChatGPT for problem-solving.
• Ability to work quickly and take ownership of tasks.
• Genuine interest in helping workers and improving their experience.

Benefits

• Opportunity to work in a fast-evolving AI-driven market.
• Focus on solving significant problems for millions of European workers.
• Strong company values emphasizing empathy and growth.
• Flexibility to work from anywhere in Europe.