Senior Manager, North American Field Operations - Remote

Overview

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

In Short

• Lead the planning and implementation of the Dragos Platform in customer environments.
• Monitor service quality and customer satisfaction.
• Develop programs to accelerate platform usage.
• Accountable for financial goals including bookings and revenue.
• Own operational metrics such as deployment time and project completion.
• Support global operations development across regions.
• Manage customer expectations and resolve issues collaboratively.
• Act as an evangelist for Field Operations.
• Drive technical documentation for internal and customer use.
• Assist on projects with Dragos Intel and Professional Services.

Requirements

• Experience leading a team of field operations or professional services engineers.
• Relevant industry experience in InfoSec or ICS/OT Cybersecurity.
• Understanding of IP networks, OSI model, and ICS protocols.
• Excellent communication skills and customer-facing demeanor.
• Experience managing delivery partners is a plus.
• Ability to travel up to 25%.

Benefits

• Salary: $200,000
• Competitive Equity Package
• Comprehensive Benefits Plan