Senior Specialist - Partner Integrations New Verticals - Remote

Overview

The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash.

In Short

• You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
• You will identify, resolve, and escalate day-to-day integration-related blockers
• You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement
• You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes
• You will help shape the systems integrations roadmap in collaboration with other product and operations owners
• You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content

Requirements

• You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
• You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
• You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
• You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
• You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.

Benefits

• Proven track record of maintaining and enhancing processes
• Strong ability to collaborate with external partners to drive successful partnerships
• Experience in project and/or program management
• Proven success working in cross-functional engineering and operations teams
• 3+ years of experience translating technical concepts to business solutions
• Demonstrated technical knowledge of integrations, APIs and webhooks
• Hands-on working SQL experience to troubleshoot and self-serve
• Prior experience with Grocery e-commerce, POS and Inventory systems
• Prior experience with 3rd Party Logistics providers
• Excellent written and verbal communication skills