Operations Manager, Autonomy Tech Support - Remote

Overview

The Operations Manager will lead the internal technical support function for robotics solutions at DoorDash Labs, ensuring efficient operations and support.

In Short

• Lead Tier 1 Technical Support at DoorDash Labs.
• Build an internal tech support function from the ground up.
• Coordinate with engineering teams for issue resolution.
• Conduct trend analysis for prioritizing issues.
• Foster a safety-first approach to troubleshooting.
• Hire and develop a strong support team.
• Implement new failure mode identification processes.
• Work hybrid with time in San Francisco/Oakland or Tempe office.
• Flexibility to work nights or weekends as needed.
• Utilize emergent technologies for diagnostics.

Requirements

• 6+ years of experience in technical support.
• Experience leading teams in complex environments.
• Prior experience in robotics or autonomous vehicles.
• Familiarity with ticketing systems like JIRA and PagerDuty.
• Strong problem-solving and analytical skills.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with employer match.
• Paid time off and parental leave.
• Wellness benefits and paid holidays.
• Opportunities for equity grants.