Merchant Success Manager, New Verticals - Remote

Overview

The Merchant Success Manager will engage with merchants in DoorDash’s New Verticals business, focusing on growth and support in categories like alcohol and flowers. This role involves working cross-functionally to ensure positive merchant experiences and drive revenue.

In Short

• Build a new component of the Post Sales team
• Deliver quarterly business reviews
• Mitigate churn and support store expansions
• Communicate with partners via phone and email
• Advocate for merchant objectives

Requirements

• 2+ years in sales, customer success, or account management
• 1+ years in client-facing roles
• Experience with Salesforce or similar CRM tools
• Ability to build from scratch
• Track record of understanding customer needs

Benefits

• Opportunity for career growth
• Flexible remote and in-office work
• In-person collaboration opportunities