Customer Success Manager - Brazil - Remote

Overview

The Customer Success Manager at dLocal will be responsible for developing long-term relationships with customers, ensuring their needs are met, and collaborating with internal teams to enhance customer satisfaction.

In Short

• Develop long-term relationships with customers.
• Provide feedback to internal teams.
• Collaborate with customers to understand their goals.
• Prioritize customer strategic needs and initiatives.
• Develop Customer Success methodologies.
• Interact with various areas of the company.
• Work in a flexible, remote-first culture.
• Be part of a diverse global team.
• Possibility of travel.
• Impact millions of people's daily lives.

Requirements

• Excellent communication and listening skills.
• Self-motivated and a natural problem solver.
• Customer Success experience (B2B preferred).
• Fluent in English, both written and spoken.
• Advanced Excel skills.
• Experience in payments is a huge advantage.
• Background in Project Management or Customer Success Management.
• Ability to travel.
• Team spirit and proactive behavior.

Benefits

• Flexible, remote-first work culture.
• Health benefits.
• Learning benefits.
• Opportunity to work with a diverse team.
• Impact on emerging markets.