Senior Associate, Experience Design - Remote

Overview

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.

In Short

• Shape the end-to-end experience of health coaching programs for Medicaid members.
• Conduct interviews and observations with patients, coaches, and clinicians.
• Synthesize qualitative data into insights and journey maps.
• Support prototype design and testing, including digital tools.
• Facilitate feedback sessions and usability testing.
• Translate insights into actionable recommendations.
• Collaborate with teams in Population Health, Product, and Clinical Operations.
• Advocate for patients and frontline teams in program design.
• Document and share findings to foster a culture of learning.
• Work in a dynamic environment with a focus on empathy and human needs.

Requirements

• 3+ years of experience in experience design, service design, or UX research.
• Bachelor’s degree in Design, Public Health, Psychology, or related field.
• Strong interest in healthcare and social impact.
• Understanding of human-centered design principles.
• Excellent communication and storytelling skills.
• Curiosity and adaptability in structured environments.
• Background demonstrating empathy, research capability, and systems thinking.
• Ability to balance compassion and objectivity in design decisions.
• Proactive problem-solving skills.
• Strong representation of Diverge Health’s mission and values.

Benefits

• Full-time, exempt, salaried position.
• Base salary range is $90,000 - $105,000.
• Eligible for an annual performance-based bonus of up to 10%.
• Opportunity to make a significant impact in healthcare.
• Work in a supportive and mission-driven environment.
• Diverse and inclusive workplace culture.
• Professional development opportunities.
• Flexible work arrangements.
• Collaboration with cross-functional teams.
• Engagement in meaningful work addressing vulnerable populations.