Senior Technical Support Engineer-East Coast - Remote

Overview

Help us ignite the future of data synchronization as a Senior Technical Support Engineer at Ditto! We are seeking an experienced engineer who is excited to work directly with customers to ensure their success when using Ditto.

In Short

• Advocate for customers’ needs and work with engineering and product teams.
• Be a technical expert for our SDK and Cloud platform.
• Partner with engineering and customer teams to resolve issues.
• Interact directly with developers to resolve their issues.
• Participate in a rotation for 24x7 emergency coverage.
• Communicate incident status to customers and participate in root cause analysis.
• Write knowledge base articles for customer self-service.
• Aim for the highest customer satisfaction possible.

Requirements

• 5+ years of experience in technical support engineering or software engineering roles.
• Bachelor’s degree in Computer Science or similar experience.
• Customer-facing soft skills including active listening and empathy.
• Ability to read and follow code and GitHub commits.
• Excellent communication skills in English.
• Broad technical understanding of mobile devices, cloud computing, and networking.
• Preference for short projects with deep problem-solving.
• Detailed technical understanding in MongoDB, SQL, Cloud computing, or Distributed databases.

Benefits

• Competitive salaries.
• Stock options.
• Medical, dental, vision, life, and disability coverage.
• Flexible spending account (FSA).
• Flexible vacation policy.
• 401(k) plan.
• Offices located in Atlanta, GA, and Berkeley, CA, available for team member use.