Document Collection Advisor - Remote

Overview

The Document Collection Advisor plays a critical role in the university's enrollment process by ensuring the efficient collection, verification, and organization of official documents from prospective students. This role supports the institution's commitment to delivering a seamless and accurate admissions process by collaborating with internal teams and serving as a point of contact for document-related inquiries.

In Short

• Request, track, and collect official transcripts and other required documents from prospective students and institutions.
• Guide students through the document submission process.
• Verify authenticity and completeness of submitted documents in compliance with university policies.
• Enter and update document status in the university’s student information system (SIS).
• Act as a liaison with the registrar’s office regarding discrepancies in the student’s academic file.
• Follow up with students regarding missing, incomplete, or incorrect documentation.
• Provide clear and timely communication regarding document requirements, deadlines, and submission methods.
• Coordinate with high schools and colleges to resolve document-related issues.
• Maintain strict confidentiality and security of student records in compliance with FERPA regulations.
• Contribute to process improvement initiatives to enhance efficiency in document handling.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• 1-2 years of Customer Service experience required.
• Strong attention to detail and organizational skills.
• Proficiency in data entry and experience using student information systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in higher education or admissions preferred.
• Familiarity with FERPA and other regulatory standards preferred.

Benefits

• Flexible working hours.
• Opportunity to work from home.
• Professional development opportunities.
• Supportive team environment.
• Health and wellness benefits.