Bilingual Healthcare Customer Service Specialist (Records & Billing) - Remote

Overview

We are seeking a detail-oriented Medical Bills & Records Clerk to support our healthcare operations by requesting, tracking, reviewing, and organizing medical records and billing statements from providers.

In Short

• Request medical records and billing statements from healthcare providers.
• Conduct continuous follow-ups via phone, email, and provider portals.
• Prepare and submit requests in compliance with HIPAA regulations.
• Log all request dates, follow-ups, and documents received in the system.
• Review incoming records for completeness, accuracy, and proper formatting.
• Upload all documentation into the practice management system.
• Maintain strict confidentiality and adhere to HIPAA standards.

Requirements

• Experience in healthcare customer service.
• Strong follow-up skills.
• Excellent English communication abilities.

Benefits

• Opportunity to work in a supportive healthcare environment.
• Gain experience in medical billing and records management.