Bilingual Customer Service Specialist - Remote

Overview

As a Bilingual Customer Service Specialist, you will assist clients with their home and auto insurance needs while providing exceptional customer service in both French and English.

In Short

• Assist clients with home and auto insurance needs.
• Proactively follow up with clients regarding their policies.
• Communicate effectively via phone, email, and SMS.
• Monitor personal performance and meet targets.
• Maintain accurate records in the CRM system.
• Collaborate with the customer service team.
• Opportunity for career growth and broker exams.

Requirements

• At least 5 years of relevant customer service experience.
• Proactive with strong problem-solving skills.
• Strong communication skills in French and English.
• Quick learner with an interest in technology.

Benefits

• Competitive compensation with monthly bonus.
• Up to 5 weeks of vacation per year.
• Top-tier health benefits and life insurance.
• 100% remote work or office space in downtown Montreal.
• Flexible start date.