Video Solutions Loyalty Specialist - Remote

Overview

As a Video Solutions Loyalty Specialist at DIRECTV, you will support customers by providing exceptional service and resolving their issues, all while working from home.

In Short

• Support customers from home with their service inquiries.
• Utilize problem-solving skills to resolve technical issues.
• Communicate effectively under pressure.
• Maintain ongoing customer relationships.
• Work in a fast-paced virtual environment.
• Demonstrate sales expertise to recommend services.
• Participate in training and assessments as needed.
• Work hours include weekends and some holidays.
• Earn performance bonuses based on monthly goals.
• Enjoy various employee benefits, including discounts on services.

Requirements

• 6 months to 1 year of customer service experience.
• Familiarity with Windows computers.
• Reliable internet service with specified speeds.
• Ability to work in a secluded environment.
• Strong verbal and written communication skills.
• Self-motivated and dependable attendance.
• Ability to handle complex issues effectively.
• Willingness to work flexible hours.
• Pass assessments or tests associated with the position.
• Participate in all required training.

Benefits

• Competitive hourly wage with bonuses.
• Health benefits and paid time off.
• Discounts on DIRECTV products and services.
• FREE DIRECTV Premier Package with installation.
• FREE DIRECTV STREAM Premier Package.
• 25% off AT&T Cell Phone Service.
• Comprehensive training programs.
• Opportunity to work from home.
• Supportive company culture focused on employee growth.
• Reasonable accommodations for qualified candidates with disabilities.