Systems Engineer (Tier 2) - Remote

Overview

The Systems Engineer (T2) is responsible for managing customer server environments and providing technical support. This role acts as a point of escalation for Tier 1 support and involves troubleshooting, automation, and customer interaction.

In Short

• Act as a point of escalation for Tier 1 support.
• Manage customer server environments and infrastructure.
• Provide on-site and remote technical support.
• Troubleshoot and resolve IT systems issues.
• Participate in client onboarding projects.
• Conduct end-user training on applications.
• Assist in professional development of junior engineers.
• Monitor and resolve hardware and software issues.
• Implement multifactor authentication and other security measures.
• Maintain communication with service coordinators and clients.

Requirements

• At least 2 years of experience in IT Managed Services.
• Degree in Computer Science or related field.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Ability to learn new technologies quickly.
• Customer-centric attitude.
• Experience with AWS and Azure certifications is preferred.
• Attention to detail and time management skills.
• Ability to work collaboratively in a team environment.
• Commitment to ongoing professional development.

Benefits

• Opportunities for professional development and certifications.
• Collaborative work environment.
• Engagement in diverse projects.
• Hands-on experience with various technologies.
• Supportive team culture.