Customer Success Manager - Remote

Overview

We are looking for a highly motivated Customer Success Manager (CSM) to join our team and play a crucial role in enhancing customer satisfaction, retention, and growth. The CSM will serve as a trusted advisor, guiding customers through their journey with DigiU’s products and services while ensuring they achieve their desired outcomes.

In Short

• Guide new customers through the onboarding process.
• Develop strong relationships with customers.
• Proactively engage with customers to drive product adoption.
• Address customer concerns promptly.
• Monitor customer health scores to prevent churn.
• Educate customers about new features and best practices.
• Identify opportunities for upselling and cross-selling.
• Gather customer feedback for product improvement.
• Continuously optimize customer success strategies.

Requirements

• 3+ years in Customer Success or a related field.
• Understanding of digital solutions or SaaS platforms.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Customer-centric mindset.
• Ability to work cross-functionally with teams.

Benefits

• Opportunity to enhance customer satisfaction and retention.
• Work in a collaborative environment.
• Engage with innovative digital solutions.
• Develop strong relationships with clients.