Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for contacting customers to collect outstanding payments, negotiate payment plans, and provide excellent customer service while maintaining accurate records.

In Short

• Contact customers via phone, email, and letter to collect payments.
• Trace individuals who have skipped on financial obligations.
• Negotiate payment plans and settlements.
• Confirm addresses and notify about illegal energy use.
• Maintain accurate records of customer interactions.
• Escalate unresolved cases to relevant stakeholders.
• Provide excellent customer service at all times.

Requirements

• Experience in collections or skip tracing, preferably in customer service.
• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and record-keeping skills.
• Familiarity with debt collection legislation.
• Proficient in research tools and databases.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development opportunities.
• Supportive team culture.
• Flexible working arrangements.