Customer Service Associate (Social Media) - Remote

Overview

We are seeking a dependable and customer-focused Customer Service Associate (Social Media) to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.

In Short

• Manage inbound customer inquiries via social media
• Resolve customer issues efficiently
• Monitor sentiment across social media platforms
• Operate primarily in Pacific Standard Time (PST)
• Provide real-time support to customers
• Ensure efficient triage of inquiries
• Protect brand trust through effective communication
• Work with a global audience
• Collaborate with team members for issue resolution
• Maintain a customer-focused approach

Requirements

• Dependable and customer-focused attitude
• Experience in customer service, particularly on social media
• Ability to work in Pacific Standard Time (PST)
• Strong communication skills
• Ability to manage multiple inquiries simultaneously
• Experience with sentiment analysis on social media
• Problem-solving skills
• Team collaboration skills
• Adaptability to changing environments
• Willingness to learn and develop professionally

Benefits

• Opportunity to work with a global audience
• Professional development opportunities
• Supportive team environment
• Flexible working hours within PST
• Access to training resources
• Potential for career advancement
• Health and wellness benefits
• Employee recognition programs
• Work-life balance initiatives
• Engaging company culture