Social Media Customer Service Associate - Remote

Overview

We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.

In Short

• Manage inbound customer inquiries on social media platforms.
• Resolve customer issues efficiently.
• Engage with a global audience.
• Provide real-time support.
• Protect brand trust through effective communication.
• Operate primarily in Pacific Standard Time (PST).
• Work in a customer-focused environment.
• Handle sentiment analysis on social media.
• Collaborate with team members for issue resolution.
• Contribute to improving customer service strategies.

Requirements

• Experience in customer service, particularly on social media.
• Strong communication skills.
• Ability to work in PST time zone.
• Dependability and a customer-focused mindset.
• Experience with sentiment analysis is a plus.
• Ability to operate in a fast-paced environment.
• Team player with problem-solving skills.

Benefits

• Opportunity to work with a global audience.
• Gain experience in social media management.
• Develop skills in customer service and issue resolution.
• Flexible working hours within PST.
• Supportive team environment.