2nd Level Customer Support (Zendesk) - 100% Remote

Overview

This position involves providing second-level customer support through Zendesk, focusing on both customer interaction and technical management of the Zendesk system in a fully remote work environment.

In Short

• Provide customer support and become the go-to person for Zendesk.
• Optimize workflows and automation within Zendesk.
• Assist customers with online marketing software inquiries.
• Handle technical queries and improve support processes.
• Maintain and enhance the Zendesk system for internal teams.
• Work remotely with a structured and supportive work environment.
• Collaborate with various stakeholders to improve service delivery.
• Engage in continuous learning and development opportunities.
• Participate in team events and maintain a positive team culture.
• Enjoy a flexible working schedule with autonomy.

Requirements

• Experience in customer service and technical support.
• Strong written communication skills and empathy.
• Ability to work structured and organized.
• Understanding of IT concepts and troubleshooting techniques.
• Interest in online marketing and digital tools.
• Fluent in German (C2) and good command of English (B2).
• Willingness to grow and adapt in a global team.

Benefits

• 100% remote work with flexible hours.
• 30 vacation days per year.
• Access to coworking spaces.
• Supportive work culture with flat hierarchies.
• Modern equipment for work.
• Opportunities for personal and professional development.
• Monthly team lunches and team-building events.
• Ownership and responsibility from day one.
• International and collaborative work environment.
• Clear career paths tailored to individual strengths.