Customer Success Manager - Remote

Overview

As our Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers, ensuring a seamless and impactful customer experience.

In Short

• Serve as the primary contact for onboarding, training, and ongoing support.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams.
• Monitor and report key success metrics, including NPS and product engagement.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Support system configuration and onboarding processes tailored to customer requirements.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to analyze customer data and metrics.
• Technical aptitude to troubleshoot issues.
• Experience with customer relationship management (CRM) tools.

Benefits

• Flexible working arrangements including remote work.
• Opportunity for professional growth and development.
• Collaborative and supportive team environment.