Remote Support Engineer

Overview

As a Remote Support Engineer at Dexory, you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams.

In Short

• Monitor the autonomous operation of robots deployed in the field.
• Handle incoming alerts and manual interventions using teleoperation tools.
• Provide customer-facing technical support and troubleshoot issues.
• Define, document, and implement robust monitoring tools.
• Collaborate with engineering teams to suggest improvements.
• Raise internal tracking tickets for unexpected failures.
• Prepare and deliver regular reports on system performance.
• Work on a day shift schedule of 4 days on and 4 days off.

Requirements

• Proven experience in remote monitoring or helpdesk support.
• Proficiency in using monitoring and diagnostic tools.
• Excellent problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to work independently in a remote environment.
• Ability to work the night shift on a 4 on-4 off rota.
• Experience with autonomous mobile robots is a plus.

Benefits

• Private healthcare via Bupa with 24/7 medical helpline.
• Life insurance.
• Income protection.
• Pension: 4+% employee with option to opt into salary exchange.
• Employee Assistance Programme for mental wellbeing.
• 25 holidays per year.
• Full meals onsite in Wallingford.
• Fun team events and snacks in the office.