Community Guide Case Manager - Remote

Overview

The Community Guide Case Manager plays a crucial role in providing comprehensive care to members by advocating for their needs and connecting them with necessary resources.

In Short

• Serve as an advocate for members and their caregivers.
• Develop personalized care plans to meet members’ needs.
• Identify and catalog community resources available to members.
• Assist members in applying for government benefits and programs.
• Conduct follow-ups to ensure services are received.
• Build strong relationships with local organizations and providers.
• Work collaboratively with internal teams at Devoted.
• Demonstrate reliability and timeliness in member interactions.
• Support either Mountain or Pacific time zones.
• Adapt to a fast-paced, start-up environment.

Requirements

• Minimum of 2 years in case management or care coordination.
• Experience in health insurance, preferably Medicare Advantage.
• Strong verbal and written communication skills.
• Ability to multitask effectively.
• Proficient in technology and comfortable with new tools.
• Proven success in building relationships.
• Team-oriented with a positive attitude.
• Ability to work outside of job description as needed.
• Advanced Degree in Social Work or mental health preferred.
• Bilingual in English and Spanish or Haitian-Creole preferred.

Benefits

• Employer-sponsored health, dental, and vision plans.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for various roles.
• Parental leave program.
• 401K program.
• And more.