Global Service Integration Owner - Remote

Overview

The Global Service Integration Owner is responsible for guiding new products through the service integration process, ensuring effective customer support models are established and integrated into the global customer service environment.

In Short

• Act as a first point of contact for New Business Development teams.
• Set up initial customer support models for new products.
• Drive prioritization and resource investment across CS Global Support teams.
• Contribute to business growth by integrating customer service for new products.
• Perform full intake of new business initiatives.
• Support end-to-end testing of new products.
• Drive cross-departmental efforts for service blueprint generation.
• Ensure scalability of customer service integration.
• Utilize customer journey mapping and service design skills.
• Manage stakeholders effectively.

Requirements

• Extensive knowledge of customer service processes.
• Experience in functional areas within Customer Services.
• Ability to support change across teams.
• 3 years of experience in cross-functional project management.
• Medior stakeholder management skills.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with cross-functional teams.
• Contribute to innovative product development.
• Professional growth and development opportunities.