Order Management Associate - Remote

Overview

Step into a pivotal role where precision meets efficiency in our dynamic team as an Order Management Associate. You will be entrusted with managing the order process for select products, ensuring seamless fulfillment with attention to detail and adherence to turnaround times.

In Short

• Manage the order process for select products.
• Enter orders into specialist systems and ensure fulfillment.
• Escalate delays to internal groups.
• Meet defined standards for quality and productivity.
• Handle internal customer queries professionally.
• Support billing team in validating online invoices.
• Monitor group email account for requests.
• Create and modify customer master data.
• Work flexible rotational shifts.
• Collaborate in team meetings.

Requirements

• Graduate/post-graduate in commerce or accounting.
• Good data interpretation skills.
• Knowledge of SAP and Salesforce is an advantage.
• Customer-focused with strong communication skills.
• Ability to prioritize and pay attention to detail.
• High aptitude for learning and multi-tasking.
• Deadline-oriented.
• Ability to work independently and in a team.
• Flexible with working hours.
• Excellent verbal and written communication skills.

Benefits

• Hybrid work model with flexible arrangements.
• Supportive workplace policies for work-life balance.
• Career development and growth opportunities.
• Comprehensive benefit plans including flexible vacation.
• Mental health days and resources available.
• Social impact initiatives and volunteer days.
• Inclusive workplace culture.
• Opportunities for professional growth.
• Access to wellness programs.
• Recognition for contributions to the community.