Customer Service Representative – Cruise Lines - Remote

Overview

As a Customer Service Representative for Cruise Lines at Destination Knot, you will assist clients with their cruise travel needs while working from home.

In Short

• Work-from-home position assisting clients with cruise bookings.
• Answer client questions about cruise itineraries and amenities.
• Assist with booking requests and modifications.
• Provide timely and professional customer service.
• Communicate with cruise suppliers for updates and confirmations.
• Monitor payment timelines and travel documentation.
• Keep accurate records of client preferences.
• Flexible work schedule and paid training provided.
• Access to exclusive cruise perks and travel discounts.
• Growth opportunities in cruise planning and sales.

Requirements

• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Comfortable with online booking tools.
• Detail-oriented and able to manage multiple tasks.
• Passion for cruise travel.
• No prior travel industry experience required.

Benefits

• Flexible work-from-home schedule.
• Paid training and team mentorship.
• Performance-based income potential.
• Access to exclusive cruise perks and discounts.
• Growth paths into cruise planning and leadership roles.