Solutions Architecture Engineer 1 - Remote

Overview

The Solutions Architecture Engineer 1 role involves managing client IT infrastructure, troubleshooting complex problems, and ensuring optimal service levels within a Managed Services Team.

In Short

• Manage client IT infrastructure and environment.
• Troubleshoot complex technical problems.
• Work on multiple incidents and projects.
• Support vendor escalations through direct contact.
• Communicate with cross-functional teams.
• Participate in 24/7 customer support rotation.
• Utilize Service Now for incident management.
• Document processes and manage knowledge base.
• Consider security risks when delivering services.
• Contribute to program objectives with strong organization skills.

Requirements

• Undergraduate degree with 3-5 years of experience.
• Experience with Service Now.
• Exposure to Identity and Access Management.
• Knowledge of Intune and SCCM.
• Experience with M365/Office 365 administration.
• Strong planning and organization skills.
• Ability to troubleshoot end-user devices.
• Willingness to participate in on-call rotation.
• Certifications like Microsoft End Point, M365, CompTIA Security are desirable.

Benefits

• Opportunity to grow your career in a leading tech company.
• Work with advanced technology and skilled professionals.
• Inclusive work environment focused on team member impact.
• Support for professional development and certifications.
• Equal employment opportunity and a harassment-free workplace.