Head of Customer Success - Remote

Overview

Are you passionate about helping customers succeed? Do you have a background in financial services, software, or similar industries? We are seeking a seasoned Customer Success leader to build our Customer Success function in DEGICA. As a Manager of Customer Success team, you will play a crucial role in ensuring our customers achieve their goals and maximize their satisfaction with our products and services. This is an exciting opportunity to join a fast-paced and rapidly growing company, working directly with customers and influencing their success.

In Short

• Plan and execute customer success programs and initiatives to help achieve customers’ business objectives through the usage of our products and services
• Collect and analyze Voice of Customer (VoC) and proactively solve for both the customer’s and their own company’s success.
• Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their needs
• Conduct check-ins and business reviews with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling
• Provide training and guidance to customers to help them optimize their use of our products and services by leveraging data
• Monitor and analyze customer usage and engagement data to identify trends and patterns
• Enable KOMOJU payment gateway to customers (merchants) by reviewing their applications, removing their concerns, and addressing questions
• Spearheading the establishment and growth of a dedicated Customer Success team.

Requirements

• Background in financial services, software, or similar industries
• Experience in customer success management
• Strong analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects
• Experience in training and guiding customers
• Proficiency in data analysis
• Fluency in English; Japanese language skills are a plus

Benefits

• Remote work and flextime available
• Opportunity to work in an international environment
• Choice between English and Japanese lessons
• Supportive company culture focused on customer success