Technical Customer Support Specialist - APJ - Remote

Overview

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

In Short

• Provide technical support and troubleshooting for DeepL's products.
• Collaborate with various teams to resolve customer inquiries.
• Act as a liaison between customers and internal teams.
• Analyze root causes of customer issues to prevent future occurrences.
• Achieve personal and team KPIs.
• Become an expert on customer needs and DeepL's products.
• Work with international customers.
• Participate in Hack Fridays for project development.
• Engage in regular team events and feedback sessions.
• Enjoy a hybrid work schedule with flexible hours.

Requirements

• 3+ years of customer support experience in a technical capacity.
• Excellent written communication skills in Japanese and English.
• Ability to troubleshoot complex technical issues.
• Enjoy working with diverse, international customers.

Benefits

• Diverse and internationally distributed team.
• Open communication and regular feedback.
• Hybrid work with flexible hours.
• Regular in-person team events.
• Monthly full-day hacking sessions.
• 20 days of annual leave and mental health resources.
• Competitive benefits tailored to your location.