Support Consultant, Payroll - Remote

Overview

As a Support Consultant at Deel, you will provide effective support to existing customers and business partners, ensuring timely resolution of queries related to payroll services.

In Short

• Provide customer support for payroll-related inquiries.
• Manage and escalate support tickets effectively.
• Monitor and follow up on existing support tickets.
• Stay updated on product and compliance changes.
• Perform advanced tax calculations and troubleshoot issues.
• Maintain high standards of customer service.
• Participate in training sessions to enhance skills.
• Collaborate with teams to resolve complex issues.
• Review personal performance metrics regularly.
• Provide feedback to improve service quality.

Requirements

• Grade 12 and tertiary qualification.
• 2 to 4 years of experience in a payroll environment.
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Good phone and email etiquette.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Additional perks based on employment status.
• Commitment to inclusivity and diversity.