Senior Product Operations Manager II - Remote

Overview

As a Senior Product Operations Manager II, you will play a crucial role in establishing strong connections between our product and user-facing teams.

In Short

• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
• Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
• Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
• Drive major company launches and global rollouts, ensuring successful product deployments.
• Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
• Identify root causes of issues and develop effective solutions to address them.
• Design and implement complex operational systems and processes to optimize product operations.

Requirements

• Minimum of 5-7 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams.
• Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
• Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
• Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
• Strong multitasking skills with the ability to manage multiple priorities simultaneously.
• Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
• General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
• Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
• Prior experience in a fast-paced, product-driven tech company.

Benefits

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.