Senior Product Operations Manager - Remote

Overview

The Senior Product Operations Manager combines operational responsibility and program management discipline to support business operations, strategic road map, and budget. This role will work closely with Product Leadership, Client Services, Technology and Engineering, Finance, and Business Development, areas to drive the successful delivery of client contractual obligations, and track performance metrics against overall corporate objectives, client, product, and team goals.

In Short

• Establish and maintain positive relationships with key stakeholders, management and external partners.
• Identifies key issues, gaps or problems and owns resolution, continuously improves the operation from both quality and cost perspectives.
• Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations.
• Oversee all operational projects; works with the Product Management Team and Leadership who owns and drives multiple simultaneous initiatives to successful completion, while remaining on budget.
• Drive key work products, including business case development, department and product line budgets, Governance of Process, Procedures, Tools, forecasting work and staffing needs.
• Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning.
• Contribute to executive level reporting to support leadership decisions.
• Maintain compliance with Inovalon’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements.
• Fulfill any responsibilities that may be reasonably provided by Inovalon for achieving operational and financial success.

Requirements

• Experience with Software Development Lifecycles.
• Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment.
• Effective verbal and written communications skills with an ability to interact at any level.
• Exceptional portfolio management and business analytics to lead process improvement initiatives.
• Detail oriented, Entrepreneurial, and accountable for results.
• Analytical skills with an interest in understanding both business and technical aspects.
• Ability to work with minimal supervision and manage multiple priorities.
• Exceptional knowledge of Microsoft Office products including Word, Excel, Sharepoint, and MS Lists.
• Experience with Product analytics and PowerBI or similar tools.
• Superior problem-solving, analytical and critical thinking skills.
• Experience with Gainsight, Pendo, or similar tools.
• Understanding of Product Management principles.
• Previous Product Management experience is a plus.
• Previous Healthcare experience is a plus.

Benefits

• Competitive Salary and Benefits Package.
• Performance-based incentives.
• Health insurance, life insurance, company-paid disability.
• 401k and 18+ days of paid time off.