HR Specialist - Global Support - Remote

Overview

The HR Specialist will support global functions, the HR hotline, and urgent HR operational tasks while collaborating closely with regional HR teams. This role is function-focused, supporting global HR operational processes and providing temporary backup coverage for country operations when required.

In Short

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels.
• Manage and process operational requests while ensuring timely delivery within established SLAs.
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross-functional initiatives and operational improvements as required.
• Other ad hoc duties as required by the HR Experience department.

Requirements

• Minimum of 2+ years of experience in HR operations or a similar HR support role.
• Fluent in English and local language.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Experience working in high-volume HR operational environments.
• Experience in global HR environments supporting multiple regions or countries.
• Proven ability to manage time-sensitive HR requests.
• Excellent written and verbal communication skills.
• Strong organizational and prioritization skills.
• Experience handling HR helpdesk or ticket-based support systems.
• Experience with HR systems or HRIS platforms.
• Must be located in one of the specified countries: Malaysia, Philippines, or India.

Benefits

• Stock grant opportunities.
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work, including optional WeWork access.