Customer Support Agent (Dutch) - Remote

Overview

A leading casino and sports betting company is seeking a Dutch speaking Customer Support Agent to join their team in Bucharest.

In Short

• Provide helpful responses to customer inquiries via email or chat.
• Handle registration and resolution of client issues.
• Assess inquiries for direct resolution or escalation.
• Meet individual and team performance goals.
• Identify and report technical issues on the platform.

Requirements

• Fluent in Dutch (C1) and English.
• Strong communication skills for explaining technical concepts.
• Proficient in online communication tools and ticket management.
• Good knowledge of IT software like Word, Excel, and Outlook.
• Customer-focused with a friendly approach.
• Previous experience in customer support.
• Adaptable and calm under pressure.
• Able to meet deadlines with minimal supervision.
• Effective team collaboration skills.

Benefits

• Excellent remuneration package based on experience.
• Dynamic multilingual and multicultural team.
• Friendly work environment for optimal performance.
• Rotating shifts 24/7.
• Possibility to work remotely (maximum 2 days/week).
• Meal allowance.
• Private health insurance.