Manager, Customer Success - Germany - Remote

Overview

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Dataiku is looking for a Manager, Customer Success to lead a small team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across your assigned territory.

Reporting to a Regional Director, this leader plays a key role in our regional growth strategy. In close alignment with Sales leadership, the Manager, Customer Success drives all aspects of CS portfolio planning and is ultimately accountable for maximising customer outcomes to enable world-class retention and expansion rates while coaching and developing a high-performing team.

In Short

• Recruit, coach, and inspire a diverse, high-performing team of Customer Success professionals.
• Actively contribute to a culture of achievement, feedback, and continuous improvement.
• Manage your business and team to leading indicators and high-impact activities.
• Accurately forecast risk, retention, and expansion trajectories.

Requirements

• Experience in hiring, developing and managing a team of individual contributors.
• A proven track record with fast-growing teams, using data to drive initiatives.
• Strong desire to embrace partnership and collaboration.
• Bachelor's degree with 1-2 years of management experience in customer success.
• Knowledge of data science project lifecycle.

Benefits

• Opportunity to shape the future of AI.
• Collaborative work environment.
• Focus on personal growth.
• Inclusive company culture.