Director, TS Business Systems Engineering - Remote

Overview

We are seeking a highly motivated and experienced Director to lead our global Systems and Process Engineering (S&PE) team, supporting the Technical Solutions (TS) organization. Datadog’s TS org is composed of 900+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects who work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption. The Systems & Process Engineering function will sit within Technical Solutions Operations (TSO) and report into the VP of TSO.

In Short

• Own & develop TS’ overall tech stack architecture and roadmap.
• Balance quick wins with large critical priorities.
• Collaborate with Business Leaders, IT, and peers to implement the roadmap.
• Drive new technology purchases and renewals.
• Optimize overall TS technology spend.
• Implement KPIs and metrics to monitor system performance.
• Provide thought partnership to TS Leaders.
• Oversee analysis, design, and optimization of key business processes.
• Oversee implementation of new systems and features.
• Lead the global team to evolve with business objectives.

Requirements

• Bachelor’s or higher degree in Information Technology, Engineering, or a related field.
• 10+ years of experience in business systems management, IT, or operations.
• 5+ years of experience growing and leading teams.
• Proven track record of leading cross-functional teams.
• Able to travel up to 20% of the time.

Benefits

• Generous and competitive global and US benefits.
• New hire stock equity (RSUs) and employee stock purchase plan.
• Continuous career development opportunities.
• Product training to develop an in-depth understanding of our product.
• Best in breed onboarding.
• Internal mentor and buddy program.
• Friendly and inclusive workplace culture.