Product Support Specialist - Remote

Overview

As a Product Support Specialist for the Datacor ERP software, your primary role will involve assisting clients with the support, maintenance, and troubleshooting of the ERP system.

In Short

• Providing ongoing support to clients regarding ERP software.
• Educating end-users on system functionality.
• Identifying and addressing root causes of incidents.
• Assisting clients with software upgrades.
• Documenting support tickets and resolutions.
• Participating in process reviews for service improvement.
• Maintaining effective communication with customers.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Proficiency in ERP systems and related technologies.
• Strong problem-solving abilities.
• Excellent customer service skills.
• Strong analytical mindset.
• Ability to adapt to new technologies.
• Effective collaboration and teamwork skills.
• Strong time management and prioritization skills.
• Strong documentation skills.
• Experience with Salesforce Service Cloud CRM is preferred.

Benefits

• Opportunity to work with leading software solutions.
• Collaborative work environment.
• Professional development opportunities.