Remote Otter LogoRemoteOtter

Change Manager - Remote

Posted Yesterday
Project Management
Full Time
New Zealand

Overview

The Change Manager will play a pivotal role in ensuring the smooth transition from Cherwell to ServiceNow at an MSP, requiring expertise in IT Service Management, change leadership, stakeholder engagement, and risk mitigation.

In Short

  • Develop and execute a change management strategy.
  • Identify risks and implement mitigation plans.
  • Define success metrics for transformation.
  • Collaborate with various teams for smooth adoption.
  • Conduct workshops and training sessions.
  • Assess the current operating model for optimization.
  • Align ServiceNow workflows with business needs.
  • Design training programs for employee skills.
  • Drive user acceptance testing and feedback loops.
  • Support ongoing improvement initiatives.

Requirements

  • Experience in Change Management within ITSM.
  • Knowledge of ServiceNow and ITIL frameworks.
  • Success in leading large-scale transformations.
  • Hands-on experience in ITSM transformation delivery.
  • Ability to lead cross-functional teams.
  • Expertise in evaluating operating models.
  • Excellent communication and problem-solving skills.
  • Ability to analyze business processes.
  • Familiarity with Cherwell and legacy systems.

Benefits

  • Dynamic and agile work environment.
  • Social events and chill-out spaces.
  • Remote working and flexible hours.
  • Professional development opportunities.
  • Inclusive and friendly workplace culture.
Datacom logo

Datacom

Datacom is one of the largest suppliers of Information Technology professional services in Australia and New Zealand, dedicated to making a positive impact on people's lives and helping organizations leverage technology for innovation and growth. With a dynamic and agile culture that retains a small business feel, Datacom values its people and fosters a collegial environment where contributions are recognized and valued. The company emphasizes flexibility in work arrangements, professional development, and building long-term relationships with clients, ensuring exceptional customer satisfaction while operating at the forefront of technology to address the challenges faced by large enterprises.

Share This Job!

Save This Job!

Similar Jobs:

Eurofins logo

Change Manager - Remote

Eurofins

5 weeks ago

The Change Manager will manage the change management process for IT applications at Eurofins, ensuring efficient and effective handling of changes.

Romania
Full-time
Project Management
ALTEN logo

Change Manager - Remote

ALTEN

21 weeks ago

The Change Manager will oversee change documentation and manage communication within the change management process.

Worldwide
Full-time
Project Management
Vector Limited logo

Change Manager - Remote

Vector Limited

23 weeks ago

Lead and manage change initiatives within a digital transformation programme at Vector.

Auckland, NZ
Full-time
Project Management
Del Oro Consulting logo

Lead Change Manager - Remote

Del Oro Consulting

15 weeks ago

Seeking a Lead Change Manager consultant for a remote contract role to develop and execute change management strategies within a Finance organization.

USA
Contract
Project Management
$55 - $58/hour

S.S.I.C.

Senior Change Manager - Remote

SIC Standard Insurance Company - 3000

8 weeks ago

The Senior Change Manager will lead change management initiatives to enhance customer value and operational excellence.

USA
Full-time
Project Management
$107,250.00 - $182,000.00/year