As a Technical Team Lead at Darkhorse Tech, you will provide guidance and support to service technicians, ensuring exemplary customer service and driving team performance.
In Short
Serve as the primary point of contact for technician questions and issues
Monitor service channels and ensure timely ticket resolution
Manage high priority escalations and communicate effectively with clients
Drive customer satisfaction and team KPIs
Schedule and lead bi-weekly meetings with technicians
Requirements
Knowledge of PC hardware installation and troubleshooting
Experience with Windows scripting and Microsoft applications
Familiarity with Cisco networks
1-2 years of tech support and leadership experience
Bachelor's degree in IT or Computer Science preferred
BlackStone eIT is looking for a Fullstack Technical Lead with expertise in .Net and Angular to lead a team in delivering high-quality software solutions.