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Technical Team Lead - Remote

Posted 14 weeks ago
Darkhorse Tech logo

Darkhorse Tech

Customer Service
Full Time
USA

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Overview

As a Technical Team Lead at Darkhorse Tech, you will provide guidance and support to service technicians, ensuring exemplary customer service and driving team performance.

In Short

  • Serve as the primary point of contact for technician questions and issues
  • Monitor service channels and ensure timely ticket resolution
  • Manage high priority escalations and communicate effectively with clients
  • Drive customer satisfaction and team KPIs
  • Schedule and lead bi-weekly meetings with technicians

Requirements

  • Knowledge of PC hardware installation and troubleshooting
  • Experience with Windows scripting and Microsoft applications
  • Familiarity with Cisco networks
  • 1-2 years of tech support and leadership experience
  • Bachelor's degree in IT or Computer Science preferred

Benefits

  • Opportunity to work in a growing company
  • Supportive team environment
  • Engagement in meaningful customer service

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