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Customer Success Manager - Remote

Posted 10 weeks ago
Customer Service
Full Time
USA
$120K - $160K/year

Overview

As a founding member of the Customer Success Team at Dagster Labs, you will play a crucial role in building relationships with customers and identifying opportunities for growth.

In Short

  • Onboard new customers and ensure a positive experience.
  • Provide ongoing support through various channels.
  • Analyze customer data to identify trends.
  • Collaborate with sales and product teams for upsell opportunities.
  • 3-5 years experience in customer success or account management.
  • Excellent communication skills for technical information.
  • Strong analytical skills for data-driven decision making.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with cross-functional teams is a plus.
  • Passion for delivering exceptional customer experiences.

Requirements

  • 3-5 years experience in a customer success or account management role, preferably within the SaaS industry.
  • Excellent communication skills, both written and verbal.
  • Strong analytical skills and ability to use data to identify trends.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.

Benefits

  • Competitive salary and equity.
  • Flexible remote work options.
  • Collaborative, remote-first culture.
  • Tools and support for productivity.
Dagsterlabs logo

Dagsterlabs

Dagster Labs is an early-stage, well-funded startup focused on developing open-source software with a global user base. The company emphasizes clear and respectful communication, creativity, curiosity, and empathy among its team members. Dagster Labs believes that the right tools and abstractions can drive both technological and organizational transformation, prioritizing user needs in their design processes. The team operates in a collaborative, remote-first culture, offering flexible work options and fostering an inclusive environment where diverse perspectives are valued. With offices in San Francisco, New York, and Minneapolis, Dagster Labs is committed to building a high-performing software development environment.

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