Director of Customer Success & Services, EMEA - Remote

Overview

As the Director of Customer Success Operations at Cyera, you will be responsible for optimizing customer utilization and ROI, enhancing customer success processes, and leading initiatives to improve renewal rates and customer retention.

In Short

• Lead customer success operations with a focus on renewals management.
• Develop and implement a comprehensive renewals strategy.
• Collaborate with cross-functional teams to streamline renewal processes.
• Monitor and report on customer health and success metrics.
• Mentor team members and assist in their professional development.
• Utilize data analytics to inform strategic decision-making.
• Implement best practices for customer onboarding and engagement.
• Participate in the recruitment and onboarding of new team members.
• Work autonomously to tackle complex customer challenges.
• Provide insights and updates to senior leadership regarding customer success.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience preferred.
• Strong project management and organizational skills.
• Proven track record in customer satisfaction and revenue growth.
• Experience with Salesforce and Business Intelligence tools.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, startup environment.
• Experience in a technical customer-facing role.
• Self-motivated and proactive team player.
• Experience leading executive meetings and technical workshops.
• Strong analytical skills to track performance metrics.

Benefits

• Ability to work remotely with office setup reimbursement.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.