Fieldwork Coordinator (freelance) - french speaker - Remote

Overview

The CXG Operations team is responsible for recruiting individuals to evaluate the Customer Experience at luxury and premium brand stores, providing valuable feedback to improve service delivery.

In Short

• Recruit and train Evaluators for specific projects.
• Monitor the execution of projects in compliance with company standards.
• Coordinate with the Operations team for project updates.
• Work on a freelance basis.
• Focus on luxury and premium brands.
• Manage assignments and deadlines effectively.
• Engage with clients to understand specific requirements.
• Utilize internal databases for recruitment.
• Ensure timely execution of missions.
• Provide feedback to improve customer experience.

Requirements

• Experience in recruitment or customer service.
• Strong communication skills.
• Ability to manage multiple projects.
• Familiarity with luxury brands is a plus.
• Organizational skills.
• Proficiency in using email and phone for communication.
• Ability to work independently.
• Fluency in French and English.
• Experience in training or coaching is beneficial.
• Willingness to travel if necessary.

Benefits

• Flexible working hours.
• Opportunity to work with top premium brands.
• Gain insights into customer experience management.
• Potential for additional freelance opportunities.
• Work remotely.
• Competitive compensation based on project execution.
• Networking opportunities within the luxury sector.
• Gain experience in project management.
• Access to training resources.
• Be part of a dynamic team.