Solutions Architect - Remote

Overview

As a Solutions Architect at Customer.io, you will play a crucial role in bridging the technical gap between prospective customers' needs and our business, supporting the sales team in closing premium deals.

In Short

• Assist Account Executives with technical pre-sales calls and emails.
• Build and document proofs of concepts in the Customer.io platform.
• Present ideas and recommendations to prospective customers.
• Work with Customer Success for smooth transitions from pre to post-sale.
• Contribute to improvements of sales demo accounts.
• Create collateral and documentation for the sales team.
• 75% of time spent on deals, 25% on documentation.

Requirements

• 4+ years of experience in technical roles with customer interaction.
• Sales experience with technical aptitude.
• Experience with marketing automation platforms.
• Ability to communicate technical ideas effectively.
• Understanding of sales processes and strategies.
• Experience in SaaS or marketing automation.
• Basic understanding of Computer Science Principles.
• Familiarity with NoSQL and RESTful applications.
• Experience with templating languages like Liquid or Handlebars.

Benefits

• Unlimited PTO with at least 20 vacation days.
• 16 weeks paid parental leave.
• 100% paid insurance premiums for you and dependents.
• 401k retirement matching up to 5%.
• $1,500 annual healthy lifestyle budget.
• $250/month Remote Work Stipend.
• $300/month co-working space rental reimbursement.
• $2,000/yearly professional education budget.
• $1,500 home office budget.
• One month sabbatical after five years.