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Customer Journey Specialist, EMEA - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide
$72,000 - $90,000/year

Overview

The Customer Journey Specialist at Customer.io will serve as a bridge between new trial users and long-term customers, focusing on helping them quickly derive value from the platform.

In Short

  • Engage with trial users to understand their goals and guide them.
  • Capture and share customer feedback to inform product improvements.
  • Help customers achieve their success milestones.
  • Identify and support growing accounts.
  • Collaborate with various teams to ensure smooth customer transitions.
  • Monitor customer engagement and usage patterns.
  • Educate users on best practices and platform tips.

Requirements

  • 1+ years in a customer-facing SaaS role.
  • Proven relationship-building and problem-solving skills.
  • Experience with CRM and engagement tools.
  • Strong communication skills.
  • A proactive mindset focused on driving measurable impact.

Benefits

  • 100% coverage of medical, dental, vision, and mental health premiums.
  • 16 weeks paid parental leave.
  • Unlimited PTO.
  • Stipends for remote work and wellness.
  • Professional development budget.
Customer.io logo

Customer.io

Customer.io is a dynamic company focused on empowering marketing and growth teams to effectively engage their audiences through various messaging channels. With a commitment to delivering impactful solutions, Customer.io enables its users to connect with millions through innovative in-app messaging features. The company fosters a collaborative environment, encouraging cross-functional teamwork among engineering, product, and design teams, while also prioritizing a strong product mindset and customer problem-solving. Customer.io values its employees by offering generous benefits, including unlimited PTO, paid parental leave, and support for professional development.

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