Yardi Support Specialist - Remote

Overview

The Yardi Support Specialist role provides support to Operations at the Regional and Property level, focusing on Yardi and ancillary applications to ensure accurate accounting processes.

In Short

• Provide support to Operations at the Regional and Property level.
• Work closely with Platform Team and Vendors to resolve system issues.
• Monitor ServiceNow queue and respond to client requests.
• Create knowledge articles within ServiceNow.
• Assist with user setup and permissions within the system.
• Track trends of service requests and mitigate recurring incidents.
• Prepare client metric and status reports.
• Assist with reporting and accounting questions.
• Daily interaction with users for system corrections.
• Provide recommendations for additional training as needed.

Requirements

• Bachelor’s degree in accounting, finance, or information systems recommended.
• 1 to 2 years of Finance/Accounting experience desirable.
• 1 to 2 years of experience in Yardi Systems.
• Strong Microsoft Office skills.
• Experience with ServiceNow and Microsoft Teams desirable.
• Strong Customer Service Skills.
• Analytical skills and attention to detail.
• Ability to manage multiple tasks efficiently.
• Excellent oral and written communication skills.
• Solution-oriented with strong organizational skills.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay based on various factors.
• Equal Opportunity employer.
• Support for employees with disabilities.